Buckets of Fragrance

REFUNDS & EXCHANGESI believe that having happy customers is the best business strategy I can have and I want all my customers to be 100% satisfied with what has been purchased from Rennatural Ltd!If for any reason you are not entirely satisfied with what you have received, you can return or exchange your products, with FREE returns offered to all my customers!Please email [email protected] so I can log your return or exchange and issue you with our Freepost address returns label. You can return any item to Rennatural Ltd (excluding personalised products) within 14 days of purchase for a refund or exchange if damaged or faulty.Additionally, if you wish to cancel an order just email: [email protected], unless it is a personalised item already in production. All items to be returned unused and in its original packaging and condition along with a copy of your dispatch note. You are responsible for the return of goods to Rennatural Ltd. I recommend obtaining a Certificate of Posting from Royal Mail as insurance for goods lost in transit. Refunds or exchanges will be made to you within 5-10 days of notification or receipt of the returned goods. Refunds will be made via your original payment method. Please email [email protected], if you have any questions at all and I’ll be happy to assist.